Airport Insurance Self Service Kiosk

Case Study

The self-service kiosk provides insurance purchasing services through an easy-to-operate touch-screen interface. Travelers can select the appropriate insurance product, enter the necessary personal information, complete the payment, and receive the insurance policy instantly. The system supports multiple payment methods and multi-language options, ensuring ease of use for travelers of different backgrounds.

Technical Challenges

• Multi-language user interface: Developing a user interface that supports multiple languages to meet the needs of international travelers.

• Data security: Ensure the security of travelers' personal and payment information and prevent data leakage and unauthorized access.

• Hardware reliability: Ensure the stability and long-term durability of the terminal under high-frequency usage.

Specific solutions and application design

• High-performance terminal: Adopting high-speed processor and sufficient memory to ensure smooth running of applications.

• Intuitive interaction design: Designed with a simple and clear graphical user interface to reduce operational complexity and minimize user errors.

• Advanced Security Measures: Integrates the latest encryption technology and security protocols to ensure secure transactions.

• Instant Printing and Electronic Sending Functions: Provides instant printing of insurance policies and optionally sends the electronic policy to the user's mailbox.

• Terminal Kiosk Design: High-performance processor and high-capacity memory are used to ensure smooth running of the application.

• Multi-language interface: Developed a multi-language interface supporting English, Chinese, Japanese, etc., which is widely adapted to the needs of users of different nationalities.

• Secure Payment System: Advanced encryption technology and multiple security verifications are integrated to ensure the security of all transactions.

• Instant Feedback: The kiosks can print insurance policies instantly, and also supports the sending of electronic policies to the user's designated email address.

Utilization Effect and Benefit Impact

Since the self-service insurance kiosk was put into use, the average waiting time for travelers to purchase insurance has been reduced from 15 minutes to 3 minutes. The introduction of the kiosk has greatly improved customer satisfaction and accelerated the efficiency of passenger handling at the airport.

Customer Feedback

"Very convenient and fast, the operation is simple and clear, and the purchase was completed within a few minutes." -- from a business traveler who frequently travels abroad

"I like the no queuing service, especially when I am in a hurry to catch a flight." -- from a leisure traveler

By using these self service kiosks, we have not only optimized the customer experience, but also successfully solved the problem of inefficient service during busy periods at airports. These self service payment kiosks have now become a key tool for improving service quality and efficiency at airports.

Results and benefits

• Increased efficiency: Significantly reduced waiting time for travelers when purchasing insurance.

• Increased customer satisfaction: Providing fast and convenient service enhances the overall airport experience for travelers.

• Reduced operational costs: Self-service reduces reliance on manual resources and lowers operational costs.