China Shenzhen Lean Kiosk Systems Co., Ltd. Company Cases

Project Case Name: "iMax Touchscreen": iMax Cinema Self-service Terminal Innovation Project Background Context: As a pioneer in the movie industry, iMax Cinema always seeks to incorporate technological innovations to enhance the movie-going experience. Aiming to solve the problem of long queues and improve operational efficiency, the theater decided to deploy self-service terminals.   Customer Description: Serving a customer base with diverse needs, iMax Cinema needed a robust solution to effectively manage high traffic volumes, especially during peak hours and popular movie releases. The theater sought to streamline the ticketing process with self-service terminals that allow customers to quickly navigate through ticketing, seat selection and payment, thereby reducing staff workload and increasing customer satisfaction.   Case Study: Equipped with a Ticket vending kiosk and intelligent software, the self-service terminal streamlined the ticketing process, making seat selection and payment quick with integrated scanning and printing capabilities. This innovation reduces waiting times and enriches the pre-movie experience.     The main challenge was to effectively manage large crowds while ensuring a smooth journey for customers from ticket purchase to entry into the screening room. In addition, they needed a system that could withstand continuous use and provide a user-friendly interface for customers of all ages.   Technical Challenges of Ticket Vending kiosk:   Stability and compatibility: Ensure continuous smooth operation under high usage and compatibility with various electronic payment methods. User Interface Design: Create an intuitive and simple interface that is applicable to the diversity of moviegoers. Specific solution:   Installation of a 32-inch wall-mounted Cinema Ticket Kiosk touchscreen monitor with built-in i3 Windows PC with 4GB RAM and 128GB SSD to ensure high performance. Integrated ticket printing and QR code scanning simplified the ticketing and payment process. The interface and physical design of the terminal have been carefully crafted to ensure user comfort. Application design and practical needs: The iMax Cinema's self-service terminals have a sleek and modern design that matches the aesthetics of the cinema and makes effective use of space. The wall-mounted installation saves floor space and is user-friendly. Design and Innovation: The design of the self-service terminal is simple and modern, in line with the aesthetic style of iMax Cinema. The terminals are equipped with 1920x1080 resolution displays to ensure clarity and provide a multilingual user-friendly interface. They are designed with durability and ergonomics in mind, ensuring easy access for all patrons, including those with disabilities.   Operational Effectiveness and Financial Impact: After implementation, iMax Cinema observed a significant increase in ticketing efficiency and customer satisfaction. Effective management of customer flow reduced queues and improved overall business performance. After implementation, iMax Cinema observed significant improvements in customer flow and satisfaction. Queuing times were significantly reduced and the user-friendly interface received positive feedback due to its ease of use. Customers appreciated the quick service and the convenience of multiple language options, which catered to a wider audience   Customer feedback and real user experience: Customers reported that the self-service kiosks were very convenient, speeding up the ticketing process and greatly enhancing the excitement and satisfaction of movie-going. A family shared their experience, "The self-service kiosks at iMax Cinema made our movie night a breeze. We avoided the long lines and got our tickets and snacks quickly." Such comments attest to the success of the program.  

Self-Service Parking Payment Kiosk Technology Innovation Improves Operational Efficiency for International Parking Management Group   Case Study Topic: This case study focuses on how IPMG optimized its global parking operations by introducing parking payment kiosk technology to address inefficiencies and lack of customer satisfaction. Background: International Parking Management Group (IPMG) is a global parking solutions provider that manages hundreds of outdoor parking garages serving airports, shopping centers, and commercial districts around the world. As customer demand grew and technology evolved, IPMG was faced with the challenge of improving both parking efficiency and customer experience. Self-service parking payment kiosk technology introduction: IPMG introduced a self-service parking management system that includes self-service entry and exit terminals, as well as a smart mobile app. The problems and needs that these technologies specifically helped address include: Reduces vehicle queuing time: reduces the time required for manual operations with self-service entry and exit systems. Providing multiple payment options: allowing customers to quickly pay for parking via mobile apps or terminals, supporting multiple payment methods such as credit cards and mobile payments. Enhances user experience: provides real-time information on empty parking spaces through mobile apps to help customers quickly find parking locations.   Technical Challenges: System integration: integrating the new self-service system with existing parking space monitoring and payment processing systems. Data security: ensuring the security of payment data and personal information. User Acceptance: promoting technology acceptance and ensuring that self-service is easily accessible to users of all ages. To address the challenges faced by IPMG, we have implemented the following detailed technology solutions: Unmanned self-service terminals:   Parking Payment Kiosk HARDWARE CONFIGURATION: The self-service terminals are equipped with high-resolution touchscreens and built-in high-speed printers for printing receipts and admission/exit tickets. The terminals also include barcode scanners and RFID readers for quick reading of reservation information and automatic member identification. Software Configuration: The terminal software supports self-registration, self-entry and exit, and payment functions. The software is fully integrated with the back-end management system to update the status of parking spaces and process transactions in real time. Mobile application development: Booking and Navigation: The application provides booking functionality, allowing users to select and book parking spaces in advance. Integrated GPS navigation helps users to quickly find the reserved parking space. Payment: The app integrates multiple payment methods, including credit card, Alipay, Apple Pay, etc. and supports one-click payment. Personalized Service: Based on the user's parking habits and preferences, the app provides personalized recommendations, such as nearby services and special offers. Advanced security measures: Data Encryption: All data transmission is encrypted via SSL to ensure the security of transaction data and personal information. Multi-factor authentication: For sensitive operations such as payments and profile changes, the app requires multi-factor authentication to ensure account security. Innovations and Practical Requirements in the Application Design Section: Innovations include the application's booking feature, which provides personalized recommendations based on the user's booking history. In addition, both the kiosk and the app incorporated multi-language support to serve international travelers. With these specific solutions, IPMG was able to effectively manage peak traffic pressure and provide a more efficient and smooth customer experience, while ensuring data security and transaction reliability.

Project Name: Egypt Gold Vending Machine   Case Background   In Egypt, the use of gold vending machines in shopping malls and airports has created a new way to buy gold. These self-service vending machines not only inject vitality into the economy, but also promote a consumer culture that is independent of economic fluctuations and provide a fast and convenient gold purchasing experience.   1. Customer Description: The self service vending machines are distributed in Egypt and mainly operate in shopping malls and airports, selling gold by themselves to revitalize the economy while promoting an unaffected consumer culture and providing fast products and services. As the demand for self-service culture and accessibility continues to grow, the number of self-service vending machines is also increasing.   2. Customer Objectives: Since this is an unmanned and self-service vending machine, non-face-to-face ordering and payment must be possible through the kiosk. Due to the different specifications of the products sold, multiple channels must be selected for product storage and sales. Since gold-related products are sold, a high-security and insurance dynamic electronic password lock must be added inside to ensure the safety of the gold inside. Add an A4 printer and a receipt printer to print gold certificates and purchase receipts.   Technical Challenges   For convenience, it must be possible to order and pay for gold by yourself. Since the products sold are relatively expensive, it is very necessary to improve the security of the machine. Since there are many product varieties, it is necessary to accurately sell the products that customers need. Solution: Equipped with a 19-inch wide display screen, which allows intuitive menu selection and POS payment module. Built-in A4 printer and thermal printer to print gold certificates and purchase records. A built-in camera and an external camera can record the internal gold storage and sales process, and can also view inventory in real time. Built-in sales module and control conveyor belt system to store gold products of different specifications. Gold is transported through the control system. Built-in dynamic electronic password lock used for bank ATM machines, the box where gold is stored cannot be opened directly, and a different password is required each time it is opened. Unique machine shell design: using 2.0mm cold-rolled steel plate, which is stronger than the common 1.5mm steel plate on the market.   Results and benefits: Through self-management of order and payment acceptance tasks, the gold vending machine effectively reduces labor results and management costs, and directly helps to increase the sales volume and amount of gold. The storage and sale of a variety of gold specifications meet the needs and choices of customers. Accurate and fast order process shortens the customer's purchase time and increases customer purchase satisfaction.

Project Name: Vipshop Smart Visitor Registration Kiosk     Background   Vipshop wanted to improve visitor registration efficiency and ensure corporate security, so it needed a smart solution that could quickly process visitor information and provide various services such as identity verification and visitor sticker printing. ​ Client Description   Vipshop is a leading online discount retailer with a large number of visitors and suppliers every day. They needed a system that could reduce the time spent on visitor registration and management while improving front desk efficiency and data security. ​ Client Goal   Achieve a fast, efficient, and user-friendly visitor self registration kiosk to enhance visitor experience and corporate security. The system also needed to integrate seamlessly with Vipshop's existing security infrastructure. ​ Technical Challenges Design a self-service terminal that can operate stably in a high-traffic environment. Ensure the security and privacy of personal information. Create a multilingual interface to accommodate visitors from different backgrounds. Specific Solution   The features of the smart visitor self registration kiosk include:   Multi-language support, including Chinese (Simplified and Traditional), English, French, German, etc., to provide convenience for international visitors. , High-resolution touch screen display and advanced thermal printing technology for fast printing of visitor stickers. Integrated HD camera and ID card reader for quick identification and visitor verification. , Support wireless connection, including 4G and WiFi, to keep the device online and facilitate remote maintenance. Modern design combines tempered glass plate and cold-rolled steel body to ensure the durability and aesthetics of the device.   Application effect Reduce visitor registration time and improve the overall efficiency of visitor process. Fast identity authentication and self-service greatly reduce the burden on front desk staff. Enhance enterprise security and prevent unauthorized access and data leakage.   Results and benefits   In the implementation case of Vipshop headquarters, the smart visitor self registration kiosk not only improves the efficiency of visitor management, but also significantly improves the visitor's access experience. For example, visitors can complete registration in seconds using their ID cards, receive access tags immediately, and are allowed to enter, saving valuable time. In addition, the ease of use and quick response of the smart visitor kiosk have greatly improved the company's image and have been highly praised by customers and guests. The improvement in security has also won the company's trust and affirmed the company's commitment to corporate security and efficiency.    

      LKS Hotel check-in kiosks are automated systems designed to streamline the check-in process for guests.   They offer several benefits, with one key advantage being efficiency.      Introduction and Key Benefit:       Hotel check-in kiosks provide guests with a self-service option to check in quickly and conveniently upon arrival. These kiosks are typically located in hotel lobbies or designated areas and allow guests to complete the check-in process without needing to wait in line at the front desk.   Key Benefit:     The primary benefit of hotel check-in kiosks is efficiency. Guests can save time by avoiding potentially long queues at the reception desk during peak hours. They can simply approach the kiosk, input their reservation details or swipe their ID or credit card, and quickly receive their room key or keycard. This reduces wait times and enhances the overall guest experience by providing a hassle-free check-in process. In addition to efficiency, hotel check-in kiosks can also offer benefits such as convenience, especially for guests arriving late at night or during off-peak hours when staffing at the front desk may be limited. They provide a user-friendly interface that guides guests through the necessary steps to complete their check-in smoothly.    Overall, hotel check-in kiosks improve operational efficiency for hotels while enhancing convenience and satisfaction for guests, making them a valuable addition to modern hotel services.  

Project Background Sinopec's gas stations are located all over the country, with huge daily traffic, and the challenge is how to improve service efficiency and customer experience. Traditional gas station services require multiple windows to operate at the same time, including gas payment, gas card recharge, merchandise purchase, and invoice printing, which often leads to long queues between different service windows.   Project Objective In order to optimize customer experience and improve work efficiency, the SOE client aimed to develop an integrated multi-functional self-service terminal. The terminal needs to fulfill multiple services in a gas station scenario, including gas payment, gas card recharge, merchandise payment, and invoice printing. The goal of the self-service terminal was to enable users to complete all services quickly, thereby reducing queuing time and improving the overall operational efficiency of the gas station.   Technical Challenges Functional Integration: Integrating multiple services from a traditional gas station into a single device to ensure ease of operation and efficiency. Ease of use and accessibility: The device needed to provide an easy-to-understand and easy-to-operate interface for all users, including older or technologically unfamiliar users. The Solution   This product is placed in the Sinopec gas station EasyJet, to solve the problem of user gas payment, gas card recharge, circle storage, commodity payment, invoicing, etc., greatly improving the efficiency of the gas station, while facilitating the user gas queue, invoicing queue, etc.   Hardware Configuration: The equipment is equipped with hardware facilities such as 32-inch touch screen, fuel card reader, card dispenser, thermal printer, code scanner, ID card reading module and binocular camera to ensure that it can meet various payment and service functions. Software development: The device adopts the Android operating system, which provides an intuitive and easy-to-use user interface, ensuring that customers can quickly familiarize themselves with and use the various functions of the device. Appearance design: While maintaining versatility, the engineers designed a modern aesthetic and ergonomic novel appearance, making the device not only practical but also blending in with the gas station environment. Results and Benefits Improved customer experience: The self-service terminal simplified the operation process for customers, shortened their stay at the gas station, and increased customer satisfaction. Improved efficiency: The successful deployment of the terminals enabled gas station staff to assign tasks more efficiently, reducing reliance on human resources. Reduce costs and increase efficiency: The use of self-service terminals reduces labor costs at gas stations, while bringing in additional revenue streams through features such as advertisement broadcasting. Strengthening brand image: This modernized service enhances SINOPEC's brand image and establishes its position as an industry innovator. The introduction of self-service terminals not only addresses the immediate needs of gas stations, but also lays the foundation for its long-term digital transformation and service model innovation. With the development of technology, this solution is expected to be rolled out industry-wide, further enhancing the service quality and efficiency of the energy industry.

Project Name: Convenient Insurance Self-service Kiosk for Air Travel   Background   As travel demand increases and airport traffic continues to rise, traditional methods of purchasing travel insurance have struggled to meet modern travelers' needs for efficiency and convenience. In order to improve service efficiency and enhance traveler experience, some insurance companies have started to promote self-service kiosks at airports to enable travelers to purchase travel insurance quickly and independently.   Client Description   This project is aimed at frequent business and leisure travelers who need a fast and convenient way to purchase travel insurance before their trip. Key requirements included reducing the waiting time for purchasing insurance and providing an intuitive, easy-to-use purchase process.     Case Study   The self-service kiosk provides insurance purchasing services through an easy-to-operate touch-screen interface. Travelers can select the appropriate insurance product, enter the necessary personal information, complete the payment, and receive the insurance policy instantly. The system supports multiple payment methods and multi-language options, ensuring ease of use for travelers of different backgrounds.   Technical Challenges   Multi-language user interface: Developing a user interface that supports multiple languages to meet the needs of international travelers. Data security: Ensure the security of travelers' personal and payment information and prevent data leakage and unauthorized access. Hardware reliability: Ensure the stability and long-term durability of the terminal under high-frequency usage.   Specific solutions and application design High-performance terminal: Adopting high-speed processor and sufficient memory to ensure smooth running of applications. Intuitive interaction design: Designed with a simple and clear graphical user interface to reduce operational complexity and minimize user errors. Advanced Security Measures: Integrates the latest encryption technology and security protocols to ensure secure transactions. Instant Printing and Electronic Sending Functions: Provides instant printing of insurance policies and optionally sends the electronic policy to the user's mailbox. Terminal Kiosk Design: High-performance processor and high-capacity memory are used to ensure smooth running of the application. Multi-language interface: Developed a multi-language interface supporting English, Chinese, Japanese, etc., which is widely adapted to the needs of users of different nationalities. Secure Payment System: Advanced encryption technology and multiple security verifications are integrated to ensure the security of all transactions. Instant Feedback: The kiosks can print insurance policies instantly, and also supports the sending of electronic policies to the user's designated email address.   Utilization Effect and Benefit Impact   Since the self-service insurance kiosk was put into use, the average waiting time for travelers to purchase insurance has been reduced from 15 minutes to 3 minutes. The introduction of the kiosk has greatly improved customer satisfaction and accelerated the efficiency of passenger handling at the airport.     Customer Feedback   "Very convenient and fast, the operation is simple and clear, and the purchase was completed within a few minutes." -- from a business traveler who frequently travels abroad   "I like the no queuing service, especially when I am in a hurry to catch a flight." -- from a leisure traveler     By using these self service kiosks, we have not only optimized the customer experience, but also successfully solved the problem of inefficient service during busy periods at airports. These self service payment kiosks have now become a key tool for improving service quality and efficiency at airports.   Results and benefits   Increased efficiency: Significantly reduced waiting time for travelers when purchasing insurance. Increased customer satisfaction: Providing fast and convenient service enhances the overall airport experience for travelers. Reduced operational costs: Self-service reduces reliance on manual resources and lowers operational costs.