Self Payment Kiosk For the Gas Station

Project Background

Sinopec's gas stations are located all over the country, with huge daily traffic, and the challenge is how to improve service efficiency and customer experience. Traditional gas station services require multiple windows to operate at the same time, including gas payment, gas card recharge, merchandise purchase, and invoice printing, which often leads to long queues between different service windows.

Project Objective

In order to optimize customer experience and improve work efficiency, the SOE client aimed to develop an integrated multi-functional self-service terminal. The terminal needs to fulfill multiple services in a gas station scenario, including gas payment, gas card recharge, merchandise payment, and invoice printing. The goal of the self-service terminal was to enable users to complete all services quickly, thereby reducing queuing time and improving the overall operational efficiency of the gas station.

Technical Challenges

Functional Integration: Integrating multiple services from a traditional gas station into a single device to ensure ease of operation and efficiency.

Ease of use and accessibility: The device needed to provide an easy-to-understand and easy-to-operate interface for all users, including older or technologically unfamiliar users.

The Solution

This product is placed in the Sinopec gas station EasyJet, to solve the problem of user gas payment, gas card recharge, circle storage, commodity payment, invoicing, etc., greatly improving the efficiency of the gas station, while facilitating the user gas queue, invoicing queue, etc.

Hardware Configuration: The equipment is equipped with hardware facilities such as 32-inch touch screen, fuel card reader, card dispenser, thermal printer, code scanner, ID card reading module and binocular camera to ensure that it can meet various payment and service functions.

Software development: The device adopts the Android operating system, which provides an intuitive and easy-to-use user interface, ensuring that customers can quickly familiarize themselves with and use the various functions of the device.

Appearance design: While maintaining versatility, the engineers designed a modern aesthetic and ergonomic novel appearance, making the device not only practical but also blending in with the gas station environment.

Results and Benefits

Improved customer experience: The self-service terminal simplified the operation process for customers, shortened their stay at the gas station, and increased customer satisfaction.

Improved efficiency: The successful deployment of the terminals enabled gas station staff to assign tasks more efficiently, reducing reliance on human resources.

Reduce costs and increase efficiency: The use of self-service terminals reduces labor costs at gas stations, while bringing in additional revenue streams through features such as advertisement broadcasting.

Strengthening brand image: This modernized service enhances SINOPEC's brand image and establishes its position as an industry innovator.

The introduction of self-service terminals not only addresses the immediate needs of gas stations, but also lays the foundation for its long-term digital transformation and service model innovation. With the development of technology, this solution is expected to be rolled out industry-wide, further enhancing the service quality and efficiency of the energy industry.